Frequently Asked Questions

No need to remember a password! Just head to the My nudges page and click the login button.

Here’s how it works:

• Enter your email address, and we’ll send you a 6-digit code.
• Pop that code in, and you’ll land on your account page.
• From there, click the nudge. logo at the top to return to the homepage, then navigate back to My nudges from the menu to access your content.

✅ Subscribers unlock the full toolkit automatically.
✅ Non-subscribers can still enjoy free conversation tools.

This can happen if Shopify hasn't fully updated your login session yet (it’s a bit of a system quirk).

To fix it, just:

• Log out by clicking the account icon in the top right (or in the drawer menu).
• Return to the My nudges page and log back in using your email and the 6-digit code we send you.

This will refresh your access, and your Nudges will load as expected. If you need help, reach out to us at support@nudge.nz.

Sometimes emails can take a few minutes or land in spam. If you don’t see it, check your spam or promotions folders. Still no luck? Try the login process again or contact us at support@nudge.nz.

Your email address is how we recognise you—there’s no direct way to change it right now. If you need help, get in touch at support@nudge.nz, and we’ll see what we can do.

No passwords needed here! Your login is via email + a 6-digit code we send you—super simple, no reset required.

Make sure you’re using the same email you used to sign up for your subscription. If you log in with a different email, we won’t recognise you as a subscriber. Double-check, and if you’re still stuck, drop us a line at support@nudge.nz.

Nope! You’ll be prompted to log in the first time you access My nudges. Just enter your email, get the code, and you’re in.

Go to your account page, click 'Manage Subscription', and follow the prompts. We use Appstle to securely manage all subscriptions. If you need help, get in touch with us at support@nudge.nz.

All sales are final due to the digital nature of our products. However, if you have any concerns, please reach out and we'll do our best to help. For more details, see our Terms & Conditions.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Payments are processed securely through Shopify’s encrypted system.

Yes, absolutely. We never store your card details. All payments are handled securely via Shopify’s encrypted system, and subscriptions are managed through Appstle to keep your data safe.

Your subscription renews automatically at the end of your billing period (monthly or yearly, depending on your plan). We’ll charge the card you used at sign-up. You can cancel anytime before your next renewal date to avoid future charges. See our Terms & Conditions for full details.

Your privacy matters to us. We only collect the information we need to deliver your nudges and manage your subscription. We never sell your data. You can read our full Privacy Policy and Terms & Conditions for more information.

However you need, whenever you need. Nudges are designed for real life—whether you’ve got 30 seconds or 30 minutes, there’s something here for you.

• 30 seconds – 5 minutes: Quick refresh? Check out the See It Quick for a bite-sized snapshot of the model before diving into action.
• 10–20 minutes: Need a bit more? Watch the video and explore the Grab and Go resource for practical tools, expert insights, and real-life examples.
• 30 minutes (or longer): Ready for deep learning? Dive into the microlearning module—a guided walkthrough of the full Nudge that you can revisit anytime.

How you use your Nudges is up to you. We’re here to support your leadership journey in whatever way works for you.

Absolutely! Nudges are designed to be revisited as often as you need. Whether you want to refresh before a conversation, build your skills over time, or explore a new perspective—come back anytime, as often as you like.

Nope! Nudges are built to be flexible. You can dive into the topics that matter most to you, in any order that suits your needs. Each Nudge stands on its own, so you can learn on your own terms.

Navi is your personal leadership coach—powered by AI, trained on the nudge toolkit, and ready to guide you through real-world leadership challenges. Whether you’re facing a tricky conversation or just want a fresh perspective, Navi helps you apply the tools you’ve got access to. It’s like having a coach in your pocket—always ready to help you lead better, one nudge at a time.

Head to the My nudges page, and you’ll see the Navi chat window. Just type what’s on your mind—whether it’s a challenge you’re facing, a decision you need to make, or a nudge you want to apply—and Navi will coach you through it. Think of it as a friendly, practical guide who’s there to help you reflect, problem-solve, and take action.

Ask anything you’d ask a coach—questions like:

• "I’m preparing for a one-on-one—how can I give feedback that sticks?"
• "What’s a good way to handle pushback in a team meeting?"
• "Can you remind me how the Feedback Nudge works?"
• "I’m feeling stuck—what should I focus on?"

Navi will help you unlock the tools you already have through nudges—no fluff, no generic advice—just practical coaching, whenever you need it.

Absolutely. Navi doesn’t store your questions or share them with anyone—it’s a private coaching tool just for you. Every chat session is a fresh start, so you can ask whatever’s on your mind without worry.

If Navi isn’t loading, make sure you’re logged in with the email linked to your subscription. If you’re still having trouble, try refreshing the page or logging out and back in. For help, contact us at support@nudge.nz.